Help & FAQ
Everything you need to know about Ekoko — getting started, using the app, account, privacy, and more.
Setting up Ekoko for your family.
Ekoko is a family connection app for children aged 5 to 12 and their parents. It's designed to bring families closer through gentle daily routines, mood check-ins, kindness, and a personal mascot companion (an "iKid") that your child chooses.
Unlike most kids' apps, Ekoko is deliberately not built to maximise screen time — we use technology to encourage off-screen moments between parents and children.
Ekoko is designed for children aged 5 to 12, used together with a parent. Parents create the account and approve everything the child does. The child's experience is age-appropriate, safe, and never includes open-ended chat or external content.
Setting up takes about 5 minutes:
That's it — you're ready to start.
Yes — Ekoko works best across two devices. The parent app and the child app are designed differently, with different features, so they should be on separate devices (your phone or tablet, and your child's tablet or phone).
If you only have one device for now, you can still create a parent account and explore the parent side. But the full Ekoko experience needs both.
At launch, Ekoko is available on iPhone and iPad (iOS). Android support is coming later as a future update.
Daily routines, missions, and how the app works.
Your child can:
You have your own dashboard where you can:
When you type or record a message for your child, Ekoko converts it to confirmed text and delivers it through your child's chosen iKid mascot's voice. So your message "Time for bed, sweetheart" arrives as Koala (or Fox, Tiger, Bear) saying it warmly.
This makes everyday parenting moments feel magical for your child — the message comes from a friend they love, but it's really from you.
Yes — your child can send short voice notes to you. These come through as normal voice recordings (not mascot voices). It's a sweet way for them to share something with you during the day.
Tokens are Ekoko's gentle reward system. Your child earns tokens for:
Tokens grow the Kindness Garden, and your child can also choose to gift them to family members as a small act of love.
No. Never. Ekoko is completely ad-free. Your child will never see advertising of any kind — not from us, and not from third parties.
Ekoko is designed to be used with a parent — it's built for shared moments. That said, the child app is completely safe for them to open by themselves: there's no open-ended chat, no external links, no advertising, no way to contact strangers, and no addictive engagement loops.
Your iKid companions and how they speak.
At launch, Ekoko has four iKid companions, each with their own personality:
Your child chooses one as their iKid companion. More mascots will be added as content drops over time.
Yes — your child gives their iKid a personal name when they choose it, just like naming a pet or a favourite stuffed animal. It makes the iKid uniquely theirs.
Yes, your child can change which mascot is their iKid at any time. Their tokens and progress stay with them across changes.
Each mascot has its own warm, gentle voice generated through professional voice technology. When you send a message to your child, the mascot speaks it in their own voice — making the moment feel magical.
The voices are carefully chosen to feel age-appropriate, warm, and safe.
How kindness grows a living world.
The Kindness Garden is your child's personal garden inside Ekoko. When they give tokens, the garden grows: plants and trees sprout and mature, fruit appears and falls, and animals visit to eat the fallen fruit.
The message is simple: kindness creates a living world that feeds others.
No — the Kindness Garden is virtual, by design. We considered real-world tree-planting partnerships but chose a virtual garden because:
The Kindness Garden focuses on the feeling of kindness — the ripple effect — which we think is what really teaches generosity.
As the garden grows and fruit falls, gentle animals appear to enjoy it — rabbits, birds, deer, hedgehogs and more. The more kindness in the garden, the richer and more alive it becomes.
Subscriptions, payments, and account management.
Ekoko offers a free tier and a Premium subscription. You'll see current pricing in the App Store when you download. We try to keep Ekoko genuinely accessible — most families find Premium works out to less than a coffee a month. A free trial is also available so you can experience Premium before committing.
Premium includes everything Ekoko offers:
Our free tier lets you experience the core of Ekoko: one iKid mascot, basic routines, a starter Kindness Garden, and mood check-ins. It's a real, meaningful experience — and you can upgrade to Premium whenever you're ready.
Yes. A free trial of Premium is available to new families. You'll only be charged if you choose to continue after the trial period. You can cancel any time during the trial at no cost.
You can cancel anytime through your Apple ID subscription settings:
You'll keep access until the end of your current billing period.
You can request account deletion from within the parent app (Settings → Delete Account) or by emailing us at hello@ekoko.app.
Once requested, your account and your child's records are permanently deleted within 24 hours. We keep only a minimal consent record as required by law (COPPA audit).
This usually resolves with a quick restore:
If that doesn't fix it, please email us at hello@ekoko.app with your purchase receipt and we'll sort it for you.
How we protect children and your family's data.
We collect the minimum needed for the app to work: your child's first name (or chosen iKid name), age band, mood check-ins, completed routines, token activity, and short voice notes they send you. No surnames, no photos, no precise location, no phone numbers, no identifying information beyond what's needed for the app to function.
You can read our full Privacy Policy for details.
Yes. Ekoko follows the Children's Online Privacy Protection Act (COPPA) carefully, including verifiable parental consent using the "email-plus" double-confirmation method. We also comply with UK GDPR-K and the UK Children's Code.
When you sign up, we verify you're a parent through a double-confirmation email process: you confirm your email, then receive a first consent email, then after a short waiting period receive a second confirmation email. Only after both confirmations can a child profile be created.
This is the COPPA-approved "email-plus" verifiable parental consent method.
Never. We do not sell, rent, or share children's data with advertisers, marketers, or third parties for any purpose. We use a small number of trusted technical providers (Firebase, Postmark, etc.) to run the app safely — they're listed in our Privacy Policy.
All Ekoko data is stored in Europe (Google Cloud's EU multi-region for the database, EU-West-1 for storage, and EU-West-2 in London for processing). Data is encrypted both in transit and at rest.
Yes — under GDPR and other privacy laws, you can request a copy of your data, ask us to correct it, or ask us to delete it. Just email hello@ekoko.app with your request and we'll respond within 5 business days.
We use AI thoughtfully — for warm mascot voices and helpful parent insights — but never as a chatbot for children. Your child will never have an open-ended conversation with an AI in Ekoko.
Our principle is simple: AI for parents = useful. AI talking to children = minimal, controlled, never open-ended. The relationships your child needs most are human ones.
Quick fixes for common issues.
Pairing PINs expire after 5 minutes for security. If yours has expired:
If pairing still fails, make sure both devices are connected to the internet and try restarting the app.
Please check your spam or junk folder first — confirmation emails sometimes land there. If you still can't find it:
Still stuck? Email hello@ekoko.app and we'll help you sort it.
A few things to check:
Sorry about that — first, try the basics:
If it keeps happening, please email us with the device model, iOS version, and what you were doing when it crashed. That helps us fix it quickly.
On the sign-in screen, tap "Forgot Password" — we'll send a reset link to your email.
Just download Ekoko on the new device and sign in with the same Apple ID and Ekoko account. Your child's profile, tokens, Kindness Garden, and history will all sync automatically.
We're a small, indie team and we read every email personally.
We aim to respond within one business day.